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Delivery Policy

DELIVERY, COLLECTION, EXCHANGE, RETURN & CANCELLATION


DELIVERY & COLLECTION CHART

DELIVERY SERVICE

S$200 & ABOVE

BELOW S$200

DELIVERY TIME FRAME

INHOUSE DELIVERY OR QEXPRESS

FREE

S$10

2-4 WORKING DAYS

SHOWROOM PICK UP

FREE

1-2 WORKING DAYS


*Please take note that on certain peak period or unforeseen situation, the delivery time frame may extend by several days. Rest assured that we will get your order(s) to you as soon as possible.


Delivery


Your order will be processed for courier pickup within 1-2 working days after you have placed an order online.  

 

Store Pickup


Your order will be processed within 1-2 working days after you have placed an order online.

Once your order is ready for collection, you will receive an email that your order status has been changed to the "Ready For Collection" status.


Store operating hours:


Mondays – Fridays : 11am – 6pm

Saturdays : 12pm – 4pm

Sundays & Public Holidays :CLOSED

 

Working Days (Preparing Your Order)


Our working days are from Mondays to Fridays (11am-6pm) excluding Saturday, Sunday and Public Holiday.

 

Working Days (Courier Companies)


Courier companies working days are from Mondays to Fridays excluding Saturday, Sunday and Public Holiday.

 

Return / Exchange


We ensures that your items are inspected, packed and delivered properly. In the event when you received any wrong item or defective items, kindly write-in to us via email at shop@ewalker.com.sg with your Order ID. 


In the event, if you had purchased the wrong item, we invite you to review the following terms related to our acceptance of returning a product.


  • Our return / exchange is valid for 15 working day(s) from the date of order.
  • Product(s) to be return in showroom conditions (unopen/sealed/unassembled/undamaged/unused) within the return time frame.
  • Returns / exchange is not eligible for discounted / sale and preorder item (s).
  • You will need to arrange a fully trackable courier service(s) for return or visit eWalker showroom within the operating hours.
  • Mailing / Showroom address: 3005 Ubi Ave 3, #01-52, Singapore 408861
  • In the event that you opt for return / exchange via courier service(s), we will ship the exchanged product(s) via standard delivery 

Cancelling an Order

You can request an order cancellation by sending us an email to shop@ewalker.com.sg. Order cancellation is eligible only if the order (s) has not been shipped. A refund fee will be charged if the conditions are not met. Please see the refunds terms.

Refund

Once the return or cancellation of order is accepted, we will make arrangement for the refund. However, you will not be getting a full refund as a refund fee will be charged if you initiate a request to cancel or return an order.

Refund fees are as followed:

  • Credit card: 3.5% (of the total order value) + S$5
  • Account store credit: No charges


Changes To This Delivery, Collection, Exchange, Return & Cancellation Policy


We reserve the right, at our sole discretion, to update this delivery, collection, exchange, return and cancellation policy at any time.